技术支持 / Support — 慢牛人生 Slow Bull Life

常见问题

无法登录或登录后提示账号不存在

请确认账号已注册，并使用正确的用户名/邮箱和密码。如使用手机验证码登录，请检查手机号是否填写正确。

使用 Apple 登录时弹出"验证超时"

这是 iOS 凭证缓存导致的临时问题，再次点击"通过 Apple 登录"即可自动重试。

每日打卡后数据未同步

请检查网络连接后重新打卡。如问题持续，可尝试退出后重新登录。

会员购买成功但权益未生效

请退出应用并重新登录以刷新会员状态。如仍未生效，可通过下方联系方式与我们联系，并提供 Apple 购买凭证。

如何申请退款

应用内购退款须通过 Apple App Store 申请，请前往 reportaproblem.apple.com 提交退款请求。

如有其他问题，请通过应用内"用户留言"功能与我们联系，我们将在 1-3 个工作日内回复。

Unable to log in or account not found

Please make sure you have registered and are using the correct username/email and password. For phone login, verify that the phone number is correct.

"Verification timed out" when signing in with Apple

This is a temporary issue caused by iOS credential caching. Simply tap "Sign in with Apple" again and it will retry automatically.

Check-in data not syncing

Please check your network connection and try again. If the issue persists, try signing out and back in.

Membership purchased but benefits not activated

Please sign out and sign back in to refresh your membership status. If still not resolved, contact us with your Apple purchase receipt.

How to request a refund

Refunds for in-app purchases must be requested through Apple App Store at reportaproblem.apple.com.

For any other questions, please reach us via the in-app "Message" feature. We respond within 1–3 business days.